Terms of Service

The agreement

Using HackOffer means agreeing to what is on this page. If you do not, do not use it.

HackOffer is run by one person, resident in Poland, as a registered sole trader, rather than by a company. Where this page says “we”, that is who it means, and support@hackoffer.com reaches them.

We are the seller for every purchase. Payments are processed by Stripe, which takes the card and holds its details; the invoice names us, and this page is the agreement about the service that invoice pays for.

Your account

You need to be 18 or older to use the service. An account is personal to you: one person per account, not to be shared, and the product enforces one live session at a time.

What happens under your account is your responsibility, which includes keeping your sign-in secure and telling us if it stops being so.

What the service is

HackOffer transcribes a call your device can hear, detects questions in it, and streams a suggested answer onto a translucent overlay window. It runs alongside your meeting software; it does not join your meeting, and it does not interact with the other participants in any way.

Everything the service suggests is generated by a language model from your documents and the recent dialogue. It is a suggestion, not a fact, and it can be confidently wrong. Anything that matters is yours to check before you say it.

The overlay is not picked up by standard screen and window sharing, and that is a property of how the window is drawn rather than a promise about every possible observer. A camera pointed at your monitor sees it. Software that captures a whole display, including some proctoring tools, may see it. Treat it as private, not as undetectable.

Your responsibilities on a call

You are responsible for whether transcribing a given conversation is lawful and permitted where you are. Recording and transcription laws differ, and several jurisdictions require every participant to consent.

You are also responsible for whether using assistance on a given call is honest. Do not use the service in an examination, certification or assessment you have agreed to sit unaided, or in any setting where an employer, platform, examiner or proctor has said assistance is not allowed.

You are responsible for what you say. An answer on the overlay is something you chose to read out.

Do not use the service to break the law or to impersonate someone. We are not in a position to see what happens on your calls, which is exactly why this section is your obligation and not our guarantee.

So far as the law allows, if a claim reaches us because of a call you ran — from a participant who did not consent, from an employer, from an examining body — you cover what it costs us to deal with it. We will tell you promptly if one arrives, and we will not settle it over your head.

Acceptable use

Do not attempt to circumvent plan limits, to extract credentials, to resell or sublicense access, to reverse engineer the desktop app or defeat its protections, or to drive the service by automation beyond ordinary personal use. We may suspend an account that does.

Plans, trials and limits

The free tier is the whole product for thirty minutes of session time, granted once per account: every model, every feature, no card. Once the half hour is spent it does not come back, and the account is asked to subscribe rather than to wait for next month. It is provided as it is, and what it includes can change.

There is one paid plan, sold by the week, the month or the year, and it carries no ceiling on a single session and no monthly budget. What it does carry is one live session at a time, enforced by the product itself, and the ordinary meaning of a personal plan: it is for calls you are on. An account that keeps a session listening around the clock costs real money to run, and we may agree a monthly ceiling with that account or, if it will not agree one, suspend it.

A paid plan may be offered with a free trial. One per account, decided at checkout: if you have subscribed before, the trial is not offered again. A trial becomes a paid subscription at the end of its term unless you cancel before then, and changing billing period during a trial ends the trial and bills the new period straight away.

A paid plan may also be offered at an introductory price for its first billing period. It is one per account and decided at checkout in the same way: if you have subscribed before, it is not offered again. The checkout states both the introductory amount and the full price, and from the second period the plan renews at the full price. Changing billing period during an introductory period ends it and bills the new period at its full price.

Billing and cancellation

Paid plans are billed in advance for each billing period — a week, a month or a year, as you chose at checkout — through Stripe. Prices on the pricing page are shown in US dollars; the amount you are actually charged, including any tax, is what the checkout states, and that is the figure that governs.

We may change prices. A change never affects a period you have already paid for, and you will be told before a renewal at a new price so you can cancel instead.

Changing billing period takes effect on your subscription straight away and is settled pro rata. A move to a longer period is charged immediately for the difference; a move to a shorter one credits the unused time against your next invoice.

If a payment fails, your subscription enters a dunning period during which Stripe retries the charge. Your plan keeps working throughout it. If the payment is never recovered the subscription ends and the account falls back to the free tier from that point, with whatever is left of its half hour.

Cancel at any time from the billing page. Cancellation takes effect at the end of the period you have already paid for, and you keep your plan until then; we do not refund the remainder of a period you cancel in. Cancelling deletes nothing — your sessions and documents stay until you remove them or their retention window runs out.

Refunds

There is no general money-back guarantee. The free tier takes no card and is the whole product, so whether it works for you is found out before any money moves, and a paid period you have started is one you keep to the end.

Where the law gives you a right to a refund, you have it: a consumer in the EU or the United Kingdom has fourteen days to withdraw from a purchase, and pays for the part of the period used before withdrawing. Beyond that we refund only at our discretion, in the situations the Refund Policy lists.

The Refund Policy is the page that governs when a payment comes back, and it is part of these terms. Refunds are issued by us, through Stripe, back to the payment method you used.

Your content and ours

Your documents, transcripts and sessions are yours. You grant us only the permission needed to run the service on them: storing them, and sending them to our model provider so that an answer can be generated.

We do not train models on your content and we do not sell it. What the providers we route it through may do with what they receive is set by their own terms; the Privacy Policy names every one of them, and says how to ask us what our contract with a given provider currently says.

Everything else — the software, the interface, the HackOffer name and mark — stays ours, and nothing here grants you a licence to it beyond using the service.

If you send us feedback or a bug report, we may act on it and build what it suggests without owing you anything for it.

Changes to the service

We may change how the service works, add features and remove them, and change what a plan includes. Where a change materially reduces what you are paying for, you will be told before it takes effect and can cancel.

The service depends on providers we do not control — transcription, the model, sign-in, payments, hosting. When one of them is down, so are we; the same is true of your own network, your audio hardware and your meeting software.

We may discontinue the service. If it comes to that you will get notice, time to take out what is yours, and no charge for a period we do not deliver.

No warranty, limited liability

The service is provided as it is. We do not warrant that transcription will be accurate, that a question will always be detected, that an answer will be correct or appropriate, or that the service will be available at any particular moment. Live audio, third-party providers and network conditions all sit between you and a working session.

To the maximum extent the law allows, we are not liable for indirect or consequential loss — including a job you did not get, an offer that did not come, the result of an assessment, or any consequence of relying on an answer that turned out to be wrong — and our total liability for any claim is limited to what you paid us in the twelve months before it.

Nothing on this page excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, for fraud, or for a consumer’s non-excludable statutory rights.

Ending it

You can close your account at any time from the account dialog in the app. Closing it deletes your data as described in the Privacy Policy and cancels any subscription immediately.

We may suspend or terminate an account that breaches these terms, that is used fraudulently or abusively, or where we are legally required to. Where it is safe and lawful to say why, we will.

On termination your access ends and your data is deleted as described in the Privacy Policy.

Law and disputes

These terms are governed by the law of Poland, where the operator is resident, and its courts have jurisdiction over any dispute.

If you are a consumer, that does not deprive you of the protection of the mandatory law of the country you live in, and you may bring proceedings in your own local courts.

The rest

If one part of these terms turns out to be unenforceable, the rest of them still stand.

Not enforcing something once does not mean giving it up.

You may not transfer your rights under these terms. We may transfer ours if the service moves into a company or is sold, and your rights travel with it.

These terms, the Privacy Policy and the Refund Policy are the whole of the agreement between us about the service.

Changes and contact

We may change these terms. Material changes will be announced in the app before they take effect, and the date at the top of this page always states when it last changed. Continuing to use the service after that is acceptance.

Questions go to support@hackoffer.com.